What is the definition of Alternative Dispute Resolution / ADR?

Alternative Dispute Resolution refers to actions made by the insurance companies and the claimants as they strive to resolve a dispute. These actions are voluntary, unofficial and are performed with the view of avoiding costly litigation.

In essence, it is coming up with a win-win solution for both parties without having to resort to going to court.

Some alternative dispute resolutions include arbitration (where an independent and neutral third party provides a decision for both parties) and mediation (where a third party attempts to have both sides talk and amicably settle the dispute). The disputing parties may also turn to neutral evaluations where the third party looks at each party's side and gives his opinion on the dispute. Mind you, these actions are non-binding. If you are not satisfied with the resolution, you can still go to court but this will involve considerable expenses of money and time.

• Businessowners Policy / BOP
• Competitive State Fund
• Excess and Surplus Lines
• Employer’s Liability
• Blanket Insurance